What is JayaMartMalaysia.com Returns policy?

To ensure your fresh convenience, we abide by our Fresh Manifesto in all aspects of our service to you. If you are not satisfied with your purchase for any reasons, please contact us and let us know how we may help!

Requirements for a valid return:

  • Proof of purchase (order number, receipt, etc.)
  • JayaMartMalaysia.com Account details (name and number).
  • Reason for return has to be valid and return acceptance conditions met (check out below)

For which reasons can I return an item?

You may want to return your item due to any of the following reasons:
  • Defective products or items
  • Item provided is not as ordered

Return Policy

  • We will accept returns for items purchased and delivered from our stores for any defective or incorrect items only, such return shall not include discounted items or items that has been damaged or soiled through customer’s neglect.
  • To make a return, simply return the item to our store at the postal address of 22, (G Floor & 1st Floor) Jalan LJ5, Taman Industri Lembah Jaya, 68000 Ampang, Selangor where the same item was purchased together with its purchase receipt(s)/delivery order the same day or the following day from the date or delivery. Please note that the said items must be unworn, unwashed, unaltered, and with its tag intact (if any).
  • We will bear for postage fees or cost of transportation.
  • We reserve the rights to make amendments to this policy at any time without prior notice.
  • Please contact us if you have any questions about returns or exchanges. We would be more than happy to attend to you.